How is Sprint's cell phone service?

If you're thinking of switching to Sprint, I recommend you check out my post on my other blog. (http://www.jaypoc.com/sprint-cellphone-safety/). I won't repeat the details here, but basically Sprint sold me equipment that doesn't work on their network with a payment plan ($27/month for 2 years), and won't allow me to return the unusable device and get out of the payments, even though I asked to return it with in the first 20 days of owning the device. It seems that lately, I have had a lot of issues in fact.

1. Representatives do not have all the details when they review and come to a decision (I had one claim I was already credited, when the credit was for a previous issue, and had nothing to do with my current complaint) 
2. They promise to apply credits or discounts, but fail to. Followup calls deny ever offering it. 
3. Reps don't check but claim there is no network issue, when 3 other reps and even the Sprint-supported message boards confirm the issue. 
4. Reps don't call back when promised. (This is a major pet peeve of mine) 
5. Phone reps advise you that you have to go to the store. Then the store personnel refuse to help referring you to the phone support. 
6. While most issues are resolved, it's not until you've exhausted 6 or more hours on the phone dealing with them. 
7. They changed my plan and I had to pull my phone records for the past 3 years to prove to them I was right. After 8 hours and tons of me shoving their own documentation back at them, they resolved the issue) 
8. They still can't explain what the "Premium Data Fee" is. I encourage anybody thinking about using Sprint to take a serious look at the other providers. Some of them may cost a bit more, but you get what you pay for.